Hotel Mystays Ueno East

They have male and female staff who were all super friendly and helpful and knew enough English to be able to help with whatever I needed. The best part about this hotel was the location, Ueno station is one of the major metro stations in Tokyo and it was a convenient 7 min walk. Area was safe, my girls and I would walk from the station back to our hotel after 10pm every day and it was no issue, nobody bats an eye everyone just wants to get home as much as you do. Highly recommend this area if you are coming from Narita airport because there is a train that takes you from Narita airport straight to Ueno and vice versa, it made life so much easier tickets were just $25 as opposed to a $65 taxi. The alleys right in front of Ueno station have great cheap food and close late. The room itself was nothing special but just enough. 7 eleven and Family mart (5 min away) were great for stocking on water bottles and snacks. Always felt safe in this hotel and area.

I’ve 3 bookings of this hotel in this trip ( total 6 nights) . I’ll sum up in this review. - friendly and helpful staff, quick to solve problem, did not hesitate to talk to guests who didn’t have good manner ( playing loud music at late night) -understand English -Good location -very comfortable bed and pillows -reasonable price -can keep luggages for many night for free as long as you have next booking here ( pls check with the hotel first, I don’t know the maximum days they’ll allow)

The Standard Twin Room was roomy and more spacious than other hotels we stayed in Japan. Better than our expectations. The hotel is walking distance to a metro station and JR station with a FamilyMart nearby. Ueno is a bit out of the main Tokyo area however as the metro station is nearby, it was not an issue for us to get around. This is also the main reason that the hotel price is more affordable and I found this hotel is value for money. Our family of 5 with grown up kids stayed in two Standard Twin Rooms next to each other. We enjoyed our final days in Tokyo before flying back home. If you want spacious room, recommend booking the Standard Twin room. We will definitely coming back to this hotel.

My flight got delayed and I loss one night stay in this hotel. Due to that I'm asking for compensation from the flight company and the hotel staff has been very helpful in providing me with related docs for that objective. The room is large enough for my family of 5, very clean and the mattress is also comfy. The lighting is a bit dim, but other than that I have no complaint. The room is actually for 4 people, but since we are 2 adults with 3 young kids, the staff allowed the stay without extra charge. Very friendly and helpful staff I must say :* Hotel is also a walking distance to the Inaricho train station.

Hotel is clean. Room is big, with a small couch and coffee table, making it comfortable for small chats. The location is very near to one of the train station (with lifts), about 250m away only. The staffs are helpful, speak some english and allowed us to keep our luggage even after we checked out due to our night flight.